Privacy Policy

Effective Date: [23/8/2023]

1. Introduction

Welcome to FLOW ("we," "us," or "FLOW"). We are committed to safeguarding the privacy of our website visitors, platform users, and collaborators. This privacy policy explains how we collect, use, disclose, and protect personal information. By accessing or using our website, flow-luxe.com, you consent to the practices described in this policy.

2. Information We Collect

Personal Information: We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes personally identifiable information such as your name, email, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and browsing behaviour. We also collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and improve our services, including personalized experiences.
To provide ongoing customer assistance and technical support.
To contact you with service-related notices and promotional messages.
To create aggregated statistical data and improve our services.
To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

With your consent or as necessary to fulfil a contract.
With service providers who assist us in operating our website or platform.
To comply with legal obligations, enforce our policies, or protect our rights.

5. Data Storage and Security

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases, and Wix.com applications. They store your data on secure servers behind a firewall. Payment gateways offered by Wix.com adhere to PCI-DSS standards to ensure the secure handling of credit card information.

6. Contact and Communication

We may contact you for various purposes, including account notifications, troubleshooting, dispute resolution, fee collection, surveys, updates, and enforcement of agreements. We may use email, telephone, text messages, and postal mail for communication.

7. Your Choices

You can update your personal information or preferences by contacting us at allo.toflow@gmail.com.
You can opt out of receiving marketing communications from us.
If you don’t want us to process your data anymore, please contact us at allo.toflow@gmail.com.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. Material changes will be notified to you.

9. Access and Corrections

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at allo.toflow@gmail.com.